Refund policy

This Refund & Return Policy explains the terms under which DS Packs (“we”, “us”, “our”) offers refunds for digital products purchased through our website. By purchasing from DS Packs, you agree to this policy.

1. Nature of Our Products

All products sold by DS Packs are digital products (including but not limited to downloadable files, templates, bundles, toolkits, and digital resources) delivered electronically.

Because these products are delivered digitally and cannot be physically returned, this policy outlines the circumstances under which refunds may be granted.

2. 14-Day Refund Period

We offer a 14-day refund period from the date of purchase.

To be eligible for consideration:

  • A refund request must be submitted within 14 calendar days of purchase.

  • Requests submitted after 14 days will not be considered.

This 14-day refund period is provided as a voluntary business policy and does not limit any rights you may have under applicable South African consumer protection laws.

3. How to Request a Refund

To request a refund, please email:

📧 shopdspacks@gmail.com

Your email must include:

  • Your full name

  • The email address used to purchase

  • Your order number

  • The reason for your refund request

We aim to respond within 3 business days.

4. Refund Eligibility & Conditions

Refunds may be granted at our discretion in the following circumstances:

  • The product is materially defective or not as described.

  • There was a technical issue that prevented access to the product and we are unable to resolve it.

  • The product has not been downloaded, accessed, or substantially used.

In cases where a product issue can be resolved (e.g., file error or access problem), we may first offer:

  • A corrected file

  • Technical assistance

  • A replacement version

If the issue cannot be resolved, a refund may be issued.

5. Non-Refundable Situations

Refunds will not be granted for:

  • Change of mind after the product has been downloaded or accessed.

  • Incompatibility with your software, device, or business needs (unless the product was misrepresented).

  • Failure to read the product description before purchase.

  • Partial use of the digital product.

  • Sale items, discounted items, or promotional purchases (unless required by law).

6. Refund Processing

If approved, refunds will be processed to the original payment method within 10 business days of approval.

Please note that processing times may vary depending on your bank or payment provider.

7. Consumer Rights (South Africa)

Nothing in this policy limits your rights under the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA) where applicable.

8. Contact Information

For any questions regarding this policy, please contact:

📧 shopdspacks@gmail.com